IT Support & Implementation

BUILDING THE
INFRASTRUCTURE
THAT KEEPS
BUSINESS RUNNING.

Akshay Rao — From CCTV to CRM, I design, deploy, and support the full tech stacks that businesses run on. Three countries. One standard of work.

Resume
·B.TECH INFORMATION TECHNOLOGY — AJEENKYA DY PATIL·CENTRAL BANK OF KUWAIT — DATA CENTER ENGINEER·VICTORIA UNIVERSITY — MASTERS APPLIED IT·DELL EMC PYTHON ASSOCIATE CERTIFIED·AMAZON DEVELOPMENT CENTER — PUNE·TECHMAHINDRA — IT SPECIALIST·MAJNU APP — LIVE & SERVING CUSTOMERS·4 STORES MANAGED SIMULTANEOUSLY·MELBOURNE · KUWAIT CITY · PUNE·B.TECH INFORMATION TECHNOLOGY — AJEENKYA DY PATIL·CENTRAL BANK OF KUWAIT — DATA CENTER ENGINEER·VICTORIA UNIVERSITY — MASTERS APPLIED IT·DELL EMC PYTHON ASSOCIATE CERTIFIED·AMAZON DEVELOPMENT CENTER — PUNE·TECHMAHINDRA — IT SPECIALIST·MAJNU APP — LIVE & SERVING CUSTOMERS·4 STORES MANAGED SIMULTANEOUSLY·MELBOURNE · KUWAIT CITY · PUNE
About

IT professional.
Global operator.

I specialize in the full IT lifecycle — scoping, procurement, installation, and support. Whether it's a new store needing CCTV and POS, or a supermarket group needing a custom CRM, I treat every project as if the business depends on it. Because it does.

Across three countries and a decade of IT, I've moved from enterprise helpdesk to critical national infrastructure to full-stack implementation — always driven by the same principle: technology should just work.

01
Dependable
Systems don't sleep. My commitment to uptime and reliability runs 24/7.
02
Integrity
Clear on what I can deliver. Transparent when I can't. No surprises.
03
Loyalty
I build for the long term — your systems, your team, your growth.

Education & Credentials

B.Tech — Information Technology
Ajeenkya DY Patil University
2017 — 2021
Masters — Applied IT
Victoria University, Melbourne
2024 — Present
Dell EMC Python Associate
Certified
2023

Outside the Terminal

ReadingCookingTravelLive MusicGym
Based in Melbourne, Australia · Open to remote & on-site
Career Journey

Three countries.
One direction.

From enterprise helpdesk in India, to critical national infrastructure in Kuwait, to full-stack implementation in Melbourne.

EQUATORPUNE2019 — 2022KUWAIT CITY2022 — 2024MELBOURNE2024 — NowSAUDI ARABIAINDIAAUSTRALIAINDIAN OCEAN
01

Pune, India

2019 — 2022
Building IT support foundations.
IT Technical Support Specialist
Amazon Development Center · Nov 2019 — Mar 2021
  • Hardware/software diagnostics at enterprise scale
  • TCP/IP network troubleshooting
  • High-volume customer query management
IT Technical Support Specialist
TechMahindra · Apr 2021 — May 2022
  • Security protocol implementation
  • Call log analysis & trend identification
  • Fault diagnosis frameworks
Case Studies

Shipped.
Real clients. Real outcomes.

Every project below was designed, delivered, and supported by me — end to end.

Services

One person.
End-to-end delivery.

From getting your domain to launching a full app — full accountability, no agency markup, no finger-pointing between vendors.

Business Website

From $1,200

Professional site for your shop, cafe, or service business — built to load fast, rank on Google, and turn visitors into enquiries.

  • Custom design tailored to your brand & industry
  • Mobile-optimised, fast-loading (Core Web Vitals)
  • Contact forms, Google Maps & social links
  • Domain + hosting setup & configuration
  • 3 months post-launch support included
DesignDevelopmentHosting

Digital Ordering App

Popular
From $2,500 + $99/mo

Customers order from their phone, staff manage in real time — no app download needed. Already live at Majnu Bar.

  • Customer ordering interface (any device, browser)
  • Staff POS dashboard with real-time order flow
  • Live menu updates & item availability control
  • Order history and basic analytics
  • Hosted, maintained and updated after launch
Web AppPOSReal-time

E-commerce Store

From $2,000

Sell online with a full payment gateway, inventory management and automated order notifications — ready to scale.

  • Product catalogue with categories & search
  • Secure checkout (Stripe / PayPal)
  • Inventory and stock management
  • Order confirmation emails & SMS
  • Admin dashboard to manage everything
CustomStripePayments

Portfolio Website

From $800

A sharp, fast personal site that positions you as a professional and gets you hired, booked, or taken seriously.

  • Custom design that reflects your personal brand
  • Case studies and project showcases
  • Contact form, resume download, social links
  • Optimised for recruiter and client reading patterns
  • Built with React — fast, modern, impressive
DesignReactFast
This site — built for Akshay Rao

Custom Web App

Custom quote

Any workflow turned into a clean, automated tool — CRM, booking system, staff management, dashboards, anything custom.

  • Full custom design and functionality
  • User authentication and role-based access
  • Database design, REST API, admin panel
  • Multi-user, multi-store or multi-location ready
  • Maintenance and support plan available
ReactFastAPIMongoDB
Building CRM + HRMS for Melbourne supermarket group

IT Store Setup

From $1,500

Full physical IT infrastructure for your shop — from security cameras to point of sale — delivered and live on day one.

  • CCTV security camera system & monitoring
  • Security alarm installation
  • PA & background music system
  • Structured data cabling throughout premises
  • POS system installation & staff training
CCTVPOSCabling
Delivered for Sadar Bazaar — Punjab Imports

Domain & Business Email

From $200/yr

Get a professional domain and business email — set up correctly, secured, and working from day one.

  • Domain registration (yourbusiness.com.au)
  • Google Workspace or Microsoft 365 setup
  • Professional email for your whole team
  • Spam filtering, security & MX records
  • Walkthrough on managing your inbox
DomainGoogleMicrosoft

Managed IT Support

From $299/mo

Monthly IT support for your existing setup — proactive maintenance and priority response so you never stress about IT.

  • Monthly proactive maintenance visit
  • Priority support — 2-hour response guarantee
  • Hardware lifecycle & warranty management
  • Security patches and software updates
  • Direct WhatsApp line to Akshay
SupportMaintenancePriority
Managing IT across 4 stores in Melbourne
Not sure which service fits you?
Use the AI assistant at the bottom right — ask "what do I need for my cafe?" and get an instant, honest answer.
Client Feedback

What clients say.
In their own words.

Needed our new store fully set up before opening day — CCTV, alarms, PA system, POS, the works. Akshay had everything running the day before we opened. Not one thing missing, not one delay.
GS
Gurjit Singh
Sadar Bazaar — Punjab Imports
IT Store Setup
We wanted customers to order from their phones without having to download an app. Akshay built exactly that — went live within a few weeks. Our staff love it, our customers love it, and orders are up.
MJ
Management
Majnu Shisha Bar & Lounge
Digital Ordering App
Four stores, one IT person. When something breaks — and it always eventually does — Akshay is on it within the hour. I genuinely wouldn't run our operations without him in the background.
OM
Operations Manager
Melbourne Supermarket Group
Managed IT Support
Capabilities

Full stack.
Infrastructure to interface.

01

IT Infrastructure

CCTV SystemsSecurity AlarmsPA & Audio SystemsStructured Data CablingPOS SystemsEmail HostingNetwork Setup
02

Systems & Data Centers

Central Bank of Kuwait DCServer InstallationSystem ReliabilityDatabase Operations24/7 On-CallSLA Management
03

Software Development

POS Application DevCRM System BuildHRMS DevelopmentReact + FastAPIMongoDBPython (Dell EMC Certified)
04

Support & Networks

Hardware/Software DiagnosticsTCP/IP NetworkingSecurity ProtocolsHelpdesk ManagementLog AnalysisUser Training
Technologies & Tools
ReactFastAPIMongoDBPythonTCP/IPCCTV InstallationPOS SystemsEmail HostingSecurity SystemsPA SystemsData CablingDell EMCLinuxWindows ServerCRMHRMS
Contact

Let's build
something that lasts.

Whether you're setting up a new store, need ongoing IT support, or want to build something custom — I'd love to hear about it.

Available for new projects

IT Support & Implementation Specialist. Melbourne, Australia.

© 2025 Akshay Rao. Built with React + FastAPI.

Pune · Kuwait · Melbourne