Objective
IT support professional seeking an IT Help Desk or End User Support role. Experienced in delivering reliable technical support across hardware, software, network, POS, and data center environments — across India, Kuwait and Australia.
Professional Experience
IT Support / Technology Operations Coordinator
Punjab Imports
Melbourne, VIC
- Day-to-day onsite and remote IT support across multiple business locations
- Resolve hardware, software, printer, POS, network and user-access issues
- Configure computers, POS terminals, barcode scanners, Wi-Fi and VPN equipment
- Support new store setups, system changes and ongoing business technology needs
Data Center Operator
Khorafi Business Machines — CBK Project
Kuwait
- Managed mainframe databases and backup processes for the Central Bank of Kuwait
- Monitored backup operations and responded promptly to incidents
- Minimised downtime and data loss through proactive troubleshooting
IT Support Representative
Bergan General Trading and Contracting
Kuwait
- Hardware diagnostics, repairs and upgrades including memory, storage and peripherals
- Logged and tracked support requests in ticketing system, reducing repeat incidents
- Installed, configured and troubleshot Windows 10/11 and Microsoft Office
IT Support Representative
Tech Mahindra Business Services
Pune, India
- Troubleshooting guidance for internet connectivity, router setup and software issues
- Assisted customers with installation and configuration of broadband services
- Documented interactions and solutions in CRM for accurate tracking